MY.ONE: Your child’s development just a click away


The Office de la Naissance et de l’Enfance (ONE), the reference body in the French Community for all questions relating to childhood.

Photo du site de MY.ONE


How to turn “Premiers Pas”, an ONE portal, into an information hub for parents. The aim was to enable them to easily locate various services such as health centers, childcare facilities, homework support and vacation activities, in order to best meet their children’s needs.

The challenge was to create an intuitive, user-friendly interface, where information would not only be centralized, but also easily accessible, organized and relevant to parents.

Our approach

We began by conducting detailed interviews to identify the needs of future parents and parents of children aged 0-18.

The data collected was then structured through a Mental Model, establishing a solid foundation for the project.

As the projet advanced, we added new features such as the ability to search for vacation activities.

Throughout the process, our Change Management team was on hand to ensure adoption.

The result

My.ONE, an interactive and intuitive portal that enables parents and parents-to-be to find activities dedicated to children and parenthood close to home.

Image du portail interactif de MY.ONE

Go behind the scenes of My.ONE’s creation in our interview with Barbara Larcin, Service Designer.

Do you have a new project or want to improve the UX of an existing site?

We’d love to chat!

Nouveau : Formation - L’IA pour booster le métier UX

Download our Free Report

Want to have a chat about this ? Call us now +32 2 320 12 94.